Global Business Foundation Skills

Overview

With the IT/BPO industry in a recovery mode from the recession, manpower requirements are becoming more specialized, and the economies demand differentiated levels of skills. This program is introduced to meet the growing demand for skilled people and to help students enhance the generic skills to become more industry-ready, with special focus to the BPO sector. This course is designed by key BPO companies – Accenture, Convergys, Dell, Deloitte, Genpact and IBM. The curriculum for the program has been fine-tuned to help increase the employability of students by equipping them with the key skills required by the industry.

Pre-requisite Knowledge/Skills

• Students need to undergo the NAC Diagnostic Test.

Course Objective

Upon successful completion of the course, participants should be able to:

• Acquire awareness about IT / ITES Industries
• Understand the importance of the Grammar
• Improve accent to suit the industry requirement.
• Understand the importance of exceptional customer service
• Acquire Customer Handling skills.
• Improve Office Etiquette, E-mail and Telephone Etiquette
• Understand cross cultural differences
• Understand social do’s and don’ts – political correctness
• Acquire basic PC skills such as Word Processing, Internet, and e-mail.

Course Outline

The contents of this course are designed to support the course objectives. The following focus areas are included in this course:

• Module 1: Industry Awareness
• Module 2: Business Communication
• Module 3: Customer Management
• Module 4: PC and Data Skills
• Module 5: Campus to Corporate

Course Deliverables